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5-7 Days
Returns & Exchange Policy
Return Policy:
Reasons to accept returns include damaged, tampered, broken products, wrong product delivered, expired products, or missing products. Reasons for rejecting returns include opened/used/altered products, missing original packaging, return requested after 15 days from delivery, damage reported after 5 days from delivery, or reasons other than manufacturing defect.
Steps to Return a Product:
Email a return request to customer support, courier partner will pick up the product within 2 working days, send the product with original packaging, refunds processed if replacement product is unavailable.
Refund Policy:
Full refund is possible for certain conditions like damaged products, wrong product delivered, expired products, missing products, ordered product out of stock, undamaged returned products. Refunds will be processed within 10 business days and will be credited to the original payment method. Contact them at hello@zao.care if more than 15 business days have passed since return approval.
Cancellation Policy
You can cancel your order that has not been shipped yet. You can write an email to their customer support team on hello@zao.care.
In such case, the order will be cancelled and the money will be refunded to you within 10 business days after the cancellation request is dually processed by them.
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