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Returns & Exchange Policy
Return Policy Overview:
BodyFirst has a simple and straightforward return policy. It encourages customers to check items upon receipt and before use. If any issues are found, customers should contact the brand's customer service via email at support@bodyfirst.in for return instructions.
Right to Cancel:
Customers have the right to cancel their order within 14 days of receiving the item. The 14-day return period starts from the day the item is received. To initiate a return, customers should follow the steps provided under the "What to do to return your item to us" section. Items must be returned unused and in their original packaging.
Wrong Item Received:
If customers receive the wrong item, they should notify BodyFirst within 14 days of receiving the item. To receive a refund or replacement, the item must be returned in the same condition it was received. This policy ensures quick resolution in case of incorrect shipments.
Damaged or Faulty Items:
If customers receive damaged or faulty items, they should contact BodyFirst as soon as possible with a description of the fault. The brand aims to resolve such issues promptly. Customers should communicate the issue and follow the instructions provided for the next steps.
Cancellation Policy
Customers may cancel their order only if the order has not been dispatched yet. Any cancellation on orders after the product has been dispatched will not be undertaken. Also, the company can cancel the order anytime of any customer if its unable to fulfil. Please allow us 24-48 hours in terms of refund.
For any assistance you can email us at support@bodyfirst.in.
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