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Returns & Exchange Policy
Product Storage Requirements:
All products are eligible for refunds and returns only if they are stored between 0-8 degrees Celsius at all times. Failure to store products within this temperature range may lead to spoilage, and your claim for refund or return will be null and void.
Eligibility for Returns:
You have 7 calendar days from the date you received the item to initiate a return. To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging. You also need to provide the receipt or proof of purchase, which can include the email invoice.
Refund Process:
Once Mavi’s Pantry receives your returned item, they will inspect it and notify you of its receipt. The status of your refund will be communicated to you after the inspection. If your return is approved, a refund will be initiated to your original method of payment. The credit will be issued within a month, depending on your card issuer's policies.
Refund & Return Conditions:
Refunds and returns are granted solely at the discretion of Miraculous And Vital Indulgence (MAVI). The verification and confirmation of the condition of the returned item will be carried out by their employees and management. Refunds and returns are considered valid only if there's a problem with the product.
Cancellation Policy
For cancellations please email us at commbucha@gmail.com.
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