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Returns & Exchange Policy
Replacement/Refund Policy:
If you are dissatisfied with a product, you have the option to inform Alchemy Dose within 7 days of receiving the delivery. To initiate the return process, email connect@alchemydose.com with your Order Number and the Reason for replacement/refund. Alchemy Dose reserves the right to determine whether the order is eligible for return, and the customer should accept their decision. For specific cases like damaged items during transit, manufacturing defects, or wrong items delivered, replacements or refunds will be provided within 7 days of receipt of the package. Always seek confirmation before sending items for return or replacement.
Refund Process:
If you paid via credit card, the payment will be reversed. For Cash on Delivery or Bank Deposits, a refund will be issued via cheque in the registered name of the customer. Refund processing typically takes around 14 days.
Cancellation Policy
Orders can only be canceled if they have not been shipped yet.
You can request a cancellation by reaching out to the customer support team at connect@alchemydose.com. If your cancellation request is acknowledged before shipping, your order will be canceled, and the refund will be processed within 7 business days.
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