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Returns & Exchange Policy
Return Policy and Eligibility:
The brand has a 21-day return policy for initiating returns. Beyond this time frame, exchanges or refunds might be challenging. To be eligible for a return, the item must be in the same condition as received and in its original packaging. Note that certain goods might be exempt from being returned.
Initiating Returns:
To start the return process, you need to email the brand at support@thecubeclub.com with proof of purchase. The customer support team will guide you through the return-related queries and provide necessary product information if needed.
Refunds Process:
Upon receiving the returned item and verifying its condition, approved refunds will be processed. The refund will be applied to your original method of payment, such as your credit card, within 5-7 business days.
Issues with Refunds:
If you encounter any issues with receiving your refund, the brand advises a step-by-step approach:
Step 1: Double-check your bank account for the refund.
Step 2: Contact your bank, as refunds might take some time to reflect.
Step 3: If the refund is still not received, reach out to the brand's customer support at support@thecubeclub.com for assistance.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@thecubeclub.com and generate a return request.
Cancellation Policy
Orders cannot be cancelled once placed.
To initiate a return, exchange, or report damages, contact customer care within 48 hours of delivery.
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