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3-4 Days
Returns & Exchange Policy
Due to safety, hygiene, and packaging concerns related to glass bottles, returns or exchanges are not accepted.
If your order arrives damaged, missing, or incorrect, contact customer service within 10 days of delivery at hello@shimmmi.com or +91 8433716663.
Refunds are considered after customer support validates the damage/issue through email or phone communication. Provide pictures of the damage/issue for quicker resolution.
Queries raised beyond 10 days from delivery will not be entertained for refunds.
Cancellation Policy
Cancellations can be made within 24 hours of placing an order by contacting hello@shimmmi.com or via WhatsApp at 8433716663.
Refunds for cancelled orders will be initiated within 5-10 working days to the original mode of payment.
No cost for cancellation before order processing and shipping.
If cancelled after processing and shipping, a cancellation fee might apply to cover incurred charges.
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